Privacy Policy

PRIVACY POLICY Last Updated: September 09, 2026 At Vista Journeys, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an inquiry, or use our visa consultation and travel-related services. By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy. 01. INTRODUCTION Vista Journeys provides visa consultation, travel guidance, travel insurance assistance, and related support services. During the delivery of these services, we may collect certain personal information from you. We process your information responsibly and only for legitimate business purposes, including responding to inquiries, providing requested services, improving our website, and meeting applicable legal or regulatory requirements. 02. INFORMATION WE COLLECT We may collect the following types of information: Personal Identification Information • Full name • Date of birth • Gender • Nationality • Passport or identification details • Photographs and copies of identification documents Contact Information • Email address • Telephone number • WhatsApp number • Residential or mailing address Travel and Visa Information • Preferred destination • Purpose of travel • Intended travel dates • Visa category • Employment or education details • Previous travel and visa history • Information required to assess your visa or travel requirements Documents You Provide • Passport copies • Identification documents • Educational certificates • Employment documents • Financial documents • Invitation letters • Travel-related supporting documents Website and Technical Information When you access our website, certain technical information may be collected automatically, including: • IP address • Browser type • Device type • Operating system • Referring website • Pages viewed • Time spent on the website • General location information • Cookie and analytics information Communication Information We may collect information contained in communications you send through: • Website contact forms • Email • Telephone calls • WhatsApp • Social media platforms • In-person consultations 03. HOW WE USE YOUR INFORMATION We may use your information for the following purposes: • To respond to inquiries and consultation requests • To assess your visa or travel requirements • To provide visa consultation and travel-related services • To communicate about your application or service request • To schedule consultations and appointments • To prepare, review, or organize supporting information • To provide updates concerning our services • To improve our website and customer experience • To analyze website traffic and visitor behaviour • To prevent fraud, misuse, and security threats • To maintain internal administrative records • To comply with applicable legal and regulatory obligations • To send promotional communications where you have provided consent We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless required or permitted by law. 04. COOKIES AND TRACKING TECHNOLOGIES Our website may use cookies and similar technologies to provide essential website functions, remember visitor preferences, analyze website performance, and improve our services. Essential Cookies These cookies are necessary for the website to operate correctly. They may support security, contact forms, session management, and other essential website functions. Essential cookies cannot normally be disabled through our cookie preference tool. Analytics Cookies These cookies help us understand how visitors use our website. They may collect information such as the pages visited, time spent on the website, device type, and general traffic sources. Marketing Cookies With your permission, marketing cookies may be used to measure advertising campaigns and provide content that may be more relevant to your interests. You may accept, reject, or customize optional cookies through the Cookie Settings option available on our website. You may also control cookies through your browser settings. Disabling certain cookies may affect some non-essential website features. 05. HOW WE SHARE YOUR INFORMATION We do not sell or rent your personal information. Where necessary, we may share relevant information with: • Authorized employees and consultants • Trusted technology and website service providers • Hosting, email, analytics, and security providers • Travel insurance or travel-related service providers • Embassies, visa application centres, or government authorities • Legal or regulatory authorities where required by law • Professional advisers, including legal and compliance advisers We share only the information reasonably necessary for the relevant purpose. Third parties may process information according to their own privacy policies and legal obligations. Vista Journeys does not control the decisions, procedures, or privacy practices of embassies, immigration authorities, visa application centres, airlines, insurance providers, or other independent third parties. 06. DATA SECURITY AND RETENTION We use reasonable administrative, technical, and organizational measures to protect personal information against: • Unauthorized access • Accidental loss • Improper use • Unauthorized disclosure • Alteration • Destruction These measures may include access restrictions, secure systems, software updates, malware protection, and internal data-handling procedures. However, no website, electronic communication, or online storage system can be guaranteed to be completely secure. You provide information electronically at your own risk. We retain personal information only for as long as reasonably necessary to: • Provide the requested services • Maintain business and transaction records • Resolve disputes • Prevent fraud or misuse • Meet contractual obligations • Comply with legal and regulatory requirements When information is no longer required, we may securely delete, anonymize, or destroy it. 07. YOUR PRIVACY RIGHTS Depending on your location and applicable law, you may have the right to: • Request access to personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of certain personal information • Withdraw consent where processing is based on consent • Object to or restrict certain processing activities • Request information about how your data is used • Opt out of promotional communications • Change your optional cookie preferences Some rights may be subject to legal limitations, identity verification, record-retention requirements, or other lawful grounds. To exercise a privacy right, please contact us using the details provided below. We may request reasonable information to verify your identity before processing the request. 08. INTERNATIONAL DATA TRANSFERS Some website, communication, or technology service providers may process or store information outside Sri Lanka. Where information is transferred internationally, we take reasonable steps to use reputable providers and ensure that appropriate safeguards are applied where required. 09. THIRD-PARTY WEBSITES Our website may contain links to third-party websites, including government websites, embassies, visa application centres, airlines, insurance providers, and social media platforms. Vista Journeys is not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing the privacy policy of each external website before submitting personal information. 10. CHILDREN’S PRIVACY Our services are not intended to independently collect personal information from children without the involvement of a parent or legal guardian. If information about a minor is required for a family visa or travel-related service, it should be provided by the minor’s parent or authorized legal guardian. 11. MARKETING COMMUNICATIONS With your consent, we may send service updates, travel information, visa-related news, or promotional communications by email, telephone, WhatsApp, or another communication channel. You may unsubscribe or withdraw your consent at any time by contacting us or using the unsubscribe option provided in the relevant communication. Service-related messages concerning an active inquiry or requested service may still be sent where necessary. 12. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect changes to our services, website practices, technology, or legal obligations. When changes are made, the revised version will be published on this page and the “Last Updated” date will be changed. We encourage you to review this Privacy Policy periodically. 13. CONTACT US If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: Vista Journeys Address: No. 22/4B, Colombo Road, Galle, Sri Lanka Telephone: +94 11 780 7000 Email: info@vistajourneys.lk Business Hours: Monday – Friday: 9:00 AM – 6:00 PM Saturday: 9:00 AM – 1:00 PM We will make reasonable efforts to respond to privacy-related requests within an appropriate period.